@import url("https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap");

:root {
  --ns-navy: #0188f8;
  --ns-navy-dark: #0a5bc4;
  --ns-teal: #62b326;
  --ns-teal-dark: #4e8f1c;
  --ns-bg: #f7f5f1;
  --ns-card: #ffffff;
  --ns-ink: #142033;
  --ns-muted: #5b6575;
  --ns-line: #e6e1d8;
  --ns-radius: 18px;
  --ns-shadow: 0 18px 50px rgba(1, 136, 248, 0.10);
  --heading-font: "Inter", system-ui, sans-serif;
  --body-font: "Inter", system-ui, sans-serif;
  --base-h: 207;
  --base-s: 99%;
  --base-l: 49%;
}

*,
*::before,
*::after {
  box-sizing: border-box;
}

html {
  scroll-behavior: smooth;
}

body {
  font-family: var(--body-font);
  color: var(--ns-ink);
  background: var(--ns-bg);
  line-height: 1.6;
  min-height: 100vh;
}

img {
  max-width: 100%;
  height: auto;
}

a {
  color: var(--ns-navy);
  text-decoration: none;
}

a:hover {
  color: var(--ns-teal-dark);
}

h1, h2, h3, h4, h5, h6 {
  font-family: var(--heading-font);
  color: var(--ns-ink);
  font-weight: 700;
  line-height: 1.2;
}

.text--base { color: hsl(var(--base-h), var(--base-s), var(--base-l)) !important; }
.text--dark { color: var(--ns-ink) !important; }
.text--body { color: var(--ns-muted) !important; }
.text--danger { color: #c0392b !important; }

.flex-align { display: flex; align-items: center; }
.flex-between { display: flex; align-items: center; justify-content: space-between; }
.flex-end { display: flex; align-items: center; justify-content: flex-end; }
.flex-wrap { display: flex; flex-wrap: wrap; }
.gap-2 { gap: .5rem; }
.gap-3 { gap: 1rem; }
.py-60 { padding-top: 60px; padding-bottom: 60px; }
.my-60 { margin-top: 60px; margin-bottom: 60px; }
.my-120 { margin-top: 80px; margin-bottom: 80px; }
.mb-10 { margin-bottom: 10px; }
.fs-14 { font-size: 14px; }
.fw-medium { font-weight: 600; }
.fw-bold { font-weight: 700; }
.fit-image { width: 100%; height: 100%; object-fit: cover; }

.preloader {
  position: fixed;
  inset: 0;
  z-index: 9999;
  background: var(--ns-navy);
  display: flex;
  align-items: center;
  justify-content: center;
}
.loader-p {
  width: 42px;
  height: 42px;
  border: 3px solid rgba(255,255,255,.25);
  border-top-color: var(--ns-teal);
  border-radius: 50%;
  animation: spin .8s linear infinite;
}
@keyframes spin { to { transform: rotate(360deg); } }

.body-overlay,
.sidebar-overlay {
  position: fixed;
  inset: 0;
  background: rgba(10, 30, 50, .45);
  z-index: 99;
  opacity: 0;
  visibility: hidden;
  transition: .25s;
}
.body-overlay.show { opacity: 1; visibility: visible; }

.scroll-top {
  position: fixed;
  right: 22px;
  bottom: 22px;
  width: 44px;
  height: 44px;
  border-radius: 50%;
  background: var(--ns-navy);
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 50;
  cursor: pointer;
  box-shadow: var(--ns-shadow);
}

.btn,
.btn--base,
.btn--md,
.btn--sm,
.btn--secondary,
.btn--success,
.btn--danger,
.btn--dark,
.btn--primary,
.btn-outline--secondary {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: .4rem;
  border: 0;
  border-radius: 999px;
  font-weight: 600;
  line-height: 1.2;
  transition: .2s ease;
  text-decoration: none;
  cursor: pointer;
}
.btn--base,
.btn--primary {
  background: var(--ns-teal);
  color: #fff !important;
  padding: 12px 22px;
}
.btn--base:hover,
.btn--primary:hover {
  background: var(--ns-teal-dark);
  color: #fff !important;
}
.btn--md { padding: 11px 20px; font-size: 15px; }
.btn--sm { padding: 8px 14px; font-size: 13px; }
.btn--secondary,
.btn-outline--secondary {
  background: transparent;
  color: var(--ns-navy) !important;
  border: 1.5px solid var(--ns-navy);
  padding: 10px 18px;
}
.btn--secondary:hover,
.btn-outline--secondary:hover {
  background: var(--ns-navy);
  color: #fff !important;
}
.btn--success { background: #1aae6f; color: #fff !important; }
.btn--danger { background: #d64545; color: #fff !important; }
.btn--dark { background: var(--ns-ink); color: #fff !important; }
.btn--ghost {
  background: rgba(255,255,255,.12);
  color: #fff !important;
  border: 1px solid rgba(255,255,255,.2);
}

.form-group { margin-bottom: 1.15rem; }
.form--label,
.form--label.style-two {
  display: block;
  font-size: 13px;
  font-weight: 600;
  margin-bottom: .4rem;
  color: var(--ns-ink);
}
.form--label.required::after { content: " *"; color: #d64545; }
.form--control,
.form-control.form--control,
.form--control.md-style {
  width: 100%;
  border: 1.5px solid var(--ns-line);
  border-radius: 12px;
  padding: 12px 14px;
  background: #fff;
  color: var(--ns-ink);
  font-size: 15px;
  min-height: 48px;
  box-shadow: none !important;
}
.form--control:focus {
  border-color: var(--ns-navy);
  outline: none;
}
.input-wrapper { position: relative; }
.input-wrapper__label-icon {
  position: absolute;
  left: 14px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--ns-muted);
}
.input-wrapper .form--control { padding-left: 42px; }
.password-show-hide {
  position: absolute;
  right: 14px;
  top: 50%;
  transform: translateY(-50%);
  cursor: pointer;
  color: var(--ns-muted);
}
.form--check { display: flex; align-items: center; gap: .45rem; }

.header {
  position: sticky;
  top: 0;
  z-index: 1000;
  background: rgba(247, 245, 241, .86);
  backdrop-filter: blur(16px);
  border-bottom: 1px solid transparent;
  transition: .2s;
}
.header.fixed-header {
  border-bottom-color: var(--ns-line);
  box-shadow: 0 8px 30px rgba(15, 76, 129, .06);
}
.header .navbar { padding: 14px 0; }
.navbar-brand.logo img {
  max-height: 42px;
  max-width: 180px;
  width: auto;
}
.header-button {
  border: 0;
  background: transparent;
  font-size: 26px;
  color: var(--ns-navy);
}
.nav-menu {
  gap: 6px;
  margin: 0;
}
.nav-menu .nav-link {
  font-size: 14px;
  font-weight: 600;
  letter-spacing: .02em;
  color: var(--ns-ink) !important;
  padding: 8px 12px !important;
  border-radius: 999px;
  text-transform: none;
}
.nav-menu .nav-link:hover,
.nav-menu .nav-item.active .nav-link {
  background: rgba(15, 76, 129, .08);
  color: var(--ns-navy) !important;
}
.ns-nav-actions { display: flex; align-items: center; gap: 10px; }

.footer-section {
  background: var(--ns-navy-dark);
  color: rgba(255,255,255,.82);
  padding: 56px 0 28px;
  margin-top: 40px;
}
.footer-section a { color: #fff; }
.footer-brand p { max-width: 320px; color: rgba(255,255,255,.7); font-size: 14px; }
.footer-title { font-size: 13px; letter-spacing: .08em; text-transform: uppercase; margin-bottom: 14px; color: var(--ns-teal); }
.footer-links { list-style: none; padding: 0; margin: 0; }
.footer-links a { display: block; padding: 4px 0; font-size: 14px; color: rgba(255,255,255,.78); }
.footer-links a:hover { color: #fff; }
.footer-bottom {
  border-top: 1px solid rgba(255,255,255,.12);
  margin-top: 32px;
  padding-top: 18px;
  font-size: 13px;
  display: flex;
  justify-content: space-between;
  gap: 12px;
  flex-wrap: wrap;
}

.knowledge-main { overflow: hidden; }
.ns-hero {
  position: relative;
  padding: 72px 0 64px;
  background:
    radial-gradient(900px 420px at 90% -10%, rgba(143, 225, 80, .22), transparent 60%),
    linear-gradient(160deg, #0a5bc4 0%, #0188f8 52%, #3aa0ff 100%);
  color: #fff;
}
.ns-hero::after {
  content: "";
  position: absolute;
  inset: auto 0 0;
  height: 64px;
  background: linear-gradient(to bottom, transparent, var(--ns-bg));
}
.ns-kicker {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 6px 12px;
  border-radius: 999px;
  background: rgba(255,255,255,.1);
  border: 1px solid rgba(255,255,255,.16);
  font-size: 12px;
  font-weight: 600;
  letter-spacing: .04em;
  text-transform: uppercase;
  margin-bottom: 18px;
}
.ns-hero h1 {
  color: #fff;
  font-size: clamp(2rem, 5vw, 3.6rem);
  max-width: 16ch;
  margin-bottom: 14px;
}
.ns-hero h1 .u-text-mark {
  color: var(--ns-teal);
  background: none;
}
.ns-hero p.lead {
  color: rgba(255,255,255,.8);
  font-size: 1.125rem;
  max-width: 46ch;
  margin-bottom: 28px;
}
.knowledge-form {
  display: flex;
  gap: 10px;
  background: #fff;
  padding: 8px;
  border-radius: 18px;
  box-shadow: var(--ns-shadow);
  max-width: 720px;
}
.knowledge-form__inner { flex: 1; position: relative; }
.knowledge-form__icon {
  position: absolute;
  left: 16px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--ns-navy);
}
.knowledge-form .form--control {
  border: 0;
  min-height: 52px;
  padding-left: 44px;
  background: transparent;
}
.ns-hero-actions { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 18px; }
.ns-trust {
  display: flex;
  flex-wrap: wrap;
  gap: 16px 22px;
  margin-top: 22px;
  color: rgba(255,255,255,.78);
  font-size: 14px;
}
.ns-trust i { color: var(--ns-teal); margin-right: 6px; }

.ns-paths { margin-top: -28px; position: relative; z-index: 2; }
.ns-path-card {
  display: block;
  height: 100%;
  background: var(--ns-card);
  border: 1px solid var(--ns-line);
  border-radius: var(--ns-radius);
  padding: 24px;
  box-shadow: var(--ns-shadow);
  transition: .2s;
  color: inherit;
}
.ns-path-card:hover {
  transform: translateY(-4px);
  color: inherit;
  border-color: rgba(15, 76, 129, .25);
}
.ns-path-icon {
  width: 46px;
  height: 46px;
  border-radius: 14px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: rgba(143, 225, 80, .12);
  color: var(--ns-navy);
  font-size: 20px;
  margin-bottom: 14px;
}
.ns-path-card h3 { font-size: 1.15rem; margin-bottom: 8px; }
.ns-path-card p { color: var(--ns-muted); margin: 0; font-size: 14px; }

.section-head { text-align: center; max-width: 640px; margin: 0 auto 36px; }
.section-head h2, .section-head h3 { margin-bottom: 10px; }
.section-head p { color: var(--ns-muted); margin: 0; }

.knowledge-category-item,
.knowledge-base-card {
  background: #fff;
  border: 1px solid var(--ns-line);
  border-radius: var(--ns-radius);
  padding: 22px;
  height: 100%;
  box-shadow: 0 10px 30px rgba(15, 76, 129, .04);
  transition: .2s;
}
.knowledge-category-item:hover,
.knowledge-base-card:hover {
  transform: translateY(-3px);
  box-shadow: var(--ns-shadow);
}
.knowledge-category-item-header { display: flex; gap: 14px; align-items: center; margin-bottom: 12px; }
.knowledge-category-item-header-thumb {
  width: 52px;
  height: 52px;
  border-radius: 14px;
  overflow: hidden;
  background: rgba(15, 76, 129, .08);
  flex: 0 0 52px;
}
.knowledge-category-item-header-thumb img { width: 100%; height: 100%; object-fit: cover; }
.knowledge-category-item .title { margin: 0; font-size: 1.05rem; }
.knowledge-category-item-body { color: var(--ns-muted); font-size: 14px; min-height: 44px; }
.knowledge-category-item-footer {
  display: flex;
  justify-content: space-between;
  margin-top: 16px;
  font-size: 12px;
  color: var(--ns-muted);
}
.knowledge-base-card h4 a { color: var(--ns-ink); }
.knowledge-base-card-btn { font-weight: 600; color: var(--ns-navy); }
.knowledge-base-card-date { display: flex; justify-content: space-between; color: var(--ns-muted); font-size: 13px; }

.ns-empty {
  text-align: center;
  padding: 48px 20px;
  background: #fff;
  border: 1px dashed var(--ns-line);
  border-radius: var(--ns-radius);
}
.ns-empty i { font-size: 32px; color: var(--ns-teal); display: block; margin-bottom: 12px; }
.empty-message { text-align: center; padding: 36px 16px; }
.empty-message-icon img { max-width: 120px; margin-bottom: 10px; }
.empty-message-text { color: var(--ns-muted); margin: 0; }

.custom--accordion .accordion-item {
  background: #fff;
  border: 1px solid var(--ns-line) !important;
  border-radius: 14px !important;
  margin-bottom: 12px;
  overflow: hidden;
}
.custom--accordion .accordion-button {
  font-weight: 600;
  color: var(--ns-ink);
  background: #fff;
  box-shadow: none !important;
  padding: 16px 18px;
}
.custom--accordion .accordion-button:not(.collapsed) { color: var(--ns-navy); }
.custom--accordion .accordion-body { color: var(--ns-muted); padding: 0 18px 18px; }

.cta-section {
  margin: 40px 0 0;
  background: linear-gradient(135deg, #0a5bc4, #0188f8);
  border-radius: 28px;
  padding: 48px;
  color: #fff;
  overflow: hidden;
}
.cta-content-title { color: #fff; font-size: clamp(1.6rem, 3vw, 2.3rem); margin-bottom: 12px; }
.cta-content-desc { color: rgba(255,255,255,.78); margin-bottom: 22px; }
.cta-thumb img { border-radius: 18px; box-shadow: var(--ns-shadow); }
.text-wrapper { display: flex; flex-wrap: wrap; gap: 10px 18px; }
.text-wrapper__item { margin: 0; color: rgba(255,255,255,.82); font-size: 14px; }
.cta-section .text-wrapper__item i { color: var(--ns-teal); margin-right: 6px; }

.breadcrumb-area {
  background: linear-gradient(160deg, #0a5bc4, #0188f8);
  color: #fff;
  padding: 48px 0 40px;
}
.breadcrumb-area-title { color: #fff; }
.breadcrumb-area-desc { color: rgba(255,255,255,.78); max-width: 52ch; }
.breadcrumb-area-info-text {
  display: inline-block;
  padding: 4px 10px;
  border-radius: 999px;
  background: rgba(255,255,255,.12);
  font-size: 12px;
  margin-bottom: 10px;
}

.account-section {
  min-height: 100vh;
  display: grid;
  grid-template-columns: 1.05fr .95fr;
  background: var(--ns-bg);
}
.account-left {
  background:
    radial-gradient(600px 320px at 20% 20%, rgba(143,225,80,.25), transparent 55%),
    linear-gradient(165deg, #0a5bc4, #0188f8);
  color: #fff;
  padding: 48px;
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}
.account-left-subtitle { text-transform: uppercase; letter-spacing: .08em; font-size: 12px; color: var(--ns-teal); }
.account-left-title { color: #fff; font-size: clamp(2rem, 4vw, 3rem); }
.account-left__thumb { display: none; }
.account-content {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 40px 32px;
}
.account-form { width: 100%; max-width: 440px; }
.account-heading__logo img { max-height: 44px; margin-bottom: 18px; }
.account-heading__title { margin-bottom: 6px; }
.account-heading__text { color: var(--ns-muted); font-size: 15px; font-weight: 400; margin-bottom: 22px; }

.user-table-wrapper {
  background: #fff;
  border: 1px solid var(--ns-line);
  border-radius: var(--ns-radius);
  overflow: auto;
  box-shadow: 0 10px 30px rgba(15,76,129,.04);
}
.ticket-table { margin: 0; min-width: 720px; }
.ticket-table thead th {
  background: #f3f0ea;
  font-size: 12px;
  letter-spacing: .04em;
  text-transform: uppercase;
  color: var(--ns-muted);
  border: 0;
  padding: 14px 16px;
}
.ticket-table tbody td { padding: 16px; vertical-align: middle; border-color: var(--ns-line); }
.ticket-board-title { font-weight: 600; color: var(--ns-ink); display: flex; align-items: center; gap: 8px; }
.ticket-board-list { display: flex; gap: 10px; font-size: 13px; color: var(--ns-muted); margin-top: 4px; }
.badge {
  display: inline-flex;
  align-items: center;
  padding: 5px 10px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 600;
  background: hsl(var(--badge-color, 207 79% 28%) / .12);
  color: hsl(var(--badge-color, 207 79% 28%));
}
.animated-circle {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  display: inline-block;
  background: hsl(var(--circle-color, 174 82% 39%));
}
.select-card {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  background: #fff;
  border: 1px solid var(--ns-line);
  border-radius: var(--ns-radius);
  padding: 22px;
  height: 100%;
  color: inherit;
  box-shadow: 0 10px 30px rgba(15,76,129,.04);
  transition: .2s;
}
.select-card:hover {
  transform: translateY(-3px);
  color: inherit;
  border-color: var(--ns-navy);
}
.select-card__title { margin-bottom: 6px; }
.select-card__desc { color: var(--ns-muted); font-size: 14px; }
.select-card__button {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  background: rgba(15,76,129,.08);
  color: var(--ns-navy);
}

.card,
.custom--card,
.add-ticket-wrapper .card {
  background: #fff;
  border: 1px solid var(--ns-line);
  border-radius: var(--ns-radius);
  box-shadow: 0 10px 30px rgba(15,76,129,.04);
}
.card-header {
  background: transparent;
  border-bottom: 1px solid var(--ns-line);
  padding: 16px 20px;
}
.card-title, .card-header .card-title { margin: 0; font-size: 1.05rem; font-weight: 700; }
.card-body { padding: 20px; }
.list-group-item { border-color: var(--ns-line); }

.add-ticket-wrapper { max-width: 920px; }
.editor-wrapper {
  border: 1.5px solid var(--ns-line);
  border-radius: 14px;
  overflow: hidden;
  background: #fff;
}
.ql-toolbar.ql-snow { border: 0; border-bottom: 1px solid var(--ns-line); }
.ql-container.ql-snow { border: 0; min-height: 160px; }
.editor-options { padding: 8px 12px; border-top: 1px solid var(--ns-line); }
.conversation-container,
.conversation-card {
  background: #fff;
  border: 1px solid var(--ns-line);
  border-radius: var(--ns-radius);
  padding: 20px;
  margin-bottom: 16px;
}
.ticket-details-explore-content {
  display: flex;
  flex-wrap: wrap;
  gap: 16px 24px;
  margin-top: 16px;
}
.ticket-details-explore-content-item { display: flex; gap: 8px; align-items: center; color: rgba(255,255,255,.85); }
.ticket-details-explore-content-item .label { opacity: .75; }

.knowledge-base-content {
  background: #fff;
  border: 1px solid var(--ns-line);
  border-radius: var(--ns-radius);
  padding: 32px;
  box-shadow: var(--ns-shadow);
}
.knowledge-base-action { margin-top: 24px; }
.knowledge-comment-react { display: flex; gap: 10px; }
.react-item {
  border: 1px solid var(--ns-line);
  background: #fff;
  border-radius: 999px;
  padding: 8px 14px;
  display: inline-flex;
  gap: 6px;
  align-items: center;
}
.react-item.active { border-color: var(--ns-teal); color: var(--ns-navy); }

.custom--modal .modal-content { border: 0; border-radius: 18px; }
.custom--modal .modal-header,
.custom--modal .modal-footer { border-color: var(--ns-line); }
.custom--modal .close { border: 0; background: transparent; font-size: 20px; }
.rating-emoji-wrapper { display: flex; gap: 12px; }
.rating-emoji { cursor: pointer; position: relative; }
.pagination-wrapper { margin-top: 24px; }
.pagination .page-link {
  border-radius: 10px;
  margin: 0 3px;
  color: var(--ns-navy);
  border-color: var(--ns-line);
}
.pagination .page-item.active .page-link {
  background: var(--ns-navy);
  border-color: var(--ns-navy);
}

.lang-box-btn {
  border: 1px solid var(--ns-line);
  background: #fff;
  border-radius: 999px;
  padding: 6px 10px;
  display: flex;
  align-items: center;
  gap: 8px;
}
.lang-box-btn .thumb,
.lang-box-link .thumb {
  width: 18px;
  height: 18px;
  border-radius: 50%;
  overflow: hidden;
}
.lang-box-link { display: flex; gap: 8px; align-items: center; padding: 6px 10px; }
.dropdown-menu { border-radius: 14px; border-color: var(--ns-line); box-shadow: var(--ns-shadow); }
.user-profile-link { display: flex; gap: 8px; align-items: center; padding: 8px 12px; color: var(--ns-ink); }
.policy-page {
  background: #fff;
  border-radius: var(--ns-radius);
  padding: 36px;
  border: 1px solid var(--ns-line);
}
.btn-outline--danger {
  background: transparent;
  color: #d64545 !important;
  border: 1.5px solid #d64545;
  padding: 8px 12px;
}
.btn-outline--danger:hover { background: #d64545; color: #fff !important; }

.conversation-wrapper { margin-top: 20px; }
.conversation-card-header {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 12px;
}
.conversation-card-auth { display: flex; align-items: center; gap: 10px; }
.conversation-card-auth .thumb {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  overflow: hidden;
  background: rgba(15,76,129,.1);
}
.conversation-card-auth .name { font-weight: 600; display: block; }
.conversation-card.agent { background: #f4fbfa; }
.conversation-card-body-desc { color: var(--ns-ink); }
.conversation-card-body-attachment {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 12px;
}
.conversation-card-body-attachment-item {
  display: flex;
  gap: 8px;
  align-items: center;
  border: 1px solid var(--ns-line);
  border-radius: 12px;
  padding: 8px 10px;
  background: #fff;
}
.input-group-text {
  background: var(--ns-navy);
  color: #fff;
  border: 0;
  border-radius: 0 12px 12px 0;
  cursor: pointer;
}
.ql-attachment { cursor: pointer; color: var(--ns-navy); }

@media (max-width: 991px) {
  .user-table-wrapper table { display: table; }
  .user-table-wrapper thead { display: table-header-group; }
  .user-table-wrapper tbody,
  .user-table-wrapper tr,
  .user-table-wrapper td { display: table-row-group; }
  .user-table-wrapper td { display: table-cell; }
}

@media (max-width: 991px) {
  .account-section { grid-template-columns: 1fr; }
  .account-left { min-height: 220px; padding: 32px 24px; }
  .knowledge-form { flex-direction: column; }
  .cta-section { padding: 28px; border-radius: 20px; }
  .ticket-table { min-width: 0; }
  .user-table-wrapper table,
  .user-table-wrapper thead { display: none; }
  .user-table-wrapper tbody,
  .user-table-wrapper tr,
  .user-table-wrapper td { display: block; width: 100%; }
  .user-table-wrapper tr {
    border-bottom: 1px solid var(--ns-line);
    padding: 12px;
  }
  .navbar-collapse {
    background: #fff;
    border-radius: 16px;
    padding: 12px;
    margin-top: 10px;
    border: 1px solid var(--ns-line);
  }
}